General Terms and Conditions
Applications of the General Conditions of Sale
These General Conditions of Sale (hereinafter CGV) govern the contractual relationship and transactions between:
SARL Rourou et Luli with capital of 1,000 euros, registered in the Perpignan trade and companies register under number 842 731 622 , whose head office is located at 8 rue Juan Morata 66700 ARGELES SUR MER, France operating under the commercial name ROUROU and LULI (hereinafter Seller)
And
any adult and legally capable natural person, consumer (hereinafter Customer) placing an order for clothing and/or costume jewelry (hereinafter Products)
by
through the online store via the website www.rouroululi.com (hereinafter Site), online commerce site accessible to any user of the Internet network.
The General Conditions of Sale are enforceable against the Customer who declares having read them and accepted them by checking the box “I accept the General Conditions of Sale” before implementing the online ordering procedure.
All orders on the site are subject to these general conditions of sale. These are subject to modifications and updates, the conditions applicable to the order of a product by a customer are those in force on the day of the order.
These general conditions of sale are subject to French law and can be consulted in French.
1. Products
The products offered for sale are those appearing on the site www.rouroululi.com , on the day of consultation of the site by the Customer.
The products comply with the requirements of French law in force on the date of their sale, relating to the safety and health of people, the fairness of commercial transactions and the protection of consumers.
The products are available for sale while stocks last.
The products offered for sale are described with the greatest possible accuracy. However, if errors or omissions were to occur in this presentation, the responsibility of the company Rourou et Luli could not be engaged.
The photographs and texts illustrating the products are only indicative and have no contractual value.
2. Price
Prices are presented in Euros All Taxes Included (TTC) including Value Added Tax (VAT) and excluding delivery costs, the latter will be indicated when confirming the order.
In the event of delivery outside the European Union and the French Overseas Territories, the user is informed that customs duties and other taxes may be payable. The necessary formalities and payment of said duties and taxes are not the responsibility of the company Rourou et Luli and will in any case be the responsibility of the user.
It is therefore the responsibility of the latter to verify all this data as well as the possibilities of importing the product with the competent authorities of the country of delivery, before any order on the site.
3. Order
In order to place an order, the Customer can select one or more products and add them to their basket. When their order is complete, they can access their basket by clicking on the button provided for this purpose. By consulting their basket, the user will be able to check the number and nature of the products they have chosen and will be able to check their unit price as well as the overall price of the order. They will have the possibility to remove one or more products from their basket.
If the Customer has not yet done so, he will be asked to identify himself or register.
After identification on the site and validation of the basket, an automatically completed online form summarizing the prices, applicable taxes and delivery costs is displayed to the Customer.
The Customer is invited to carefully check the content of his order (the quantity and references of the products ordered and the price) before clicking on the “Validate” button.
The Customer must also indicate the delivery method chosen by selecting it in the “Delivery” section of the site.
As soon as he is connected or after he has completely completed the form, the Customer will be invited to check or modify his delivery and billing details, to confirm his order then will be invited to make his payment by being redirected to this effect on the secure payment interface.
Any order constitutes express and irrevocable acceptance of the prices and descriptions of the products available for sale.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there are difficulties linked to previous orders.
The Seller notifies the Customer by email of the order being sent.
The Customer declares to have read and accepted these conditions of sale before placing his order. Validation of the order constitutes acceptance of the general conditions of sale.
4. Payment
The amount owed by the Customer is payable in full upon ordering the product.
For payment by credit card, the debit is made when your order is placed on the condition that you have previously obtained authorization to debit your account from the competent payment centers, otherwise your order cannot be taken into account. .
Online payment by credit card is made via the SSL "Secure Socket Layer" security system which allows the encryption of your bank details during their transmission over the network.
The Seller reserves the right to suspend or cancel any order in the event of difficulties encountered in collecting payment.
The Rourou et Luli company retains full ownership of the products sold until full collection of all amounts owed by the customer in connection with their order, including fees and taxes.
5. Delivery
Packages are generally shipped within 48 hours after receipt of payment, but may take 2 to 4 days, unless specified on the site in the event of an exceptional closure where deliveries will be deferred.
The standard shipping method is Colissimo de la Poste. For deliveries abroad, the shipping method is Colissimo International with tracking number. Customs fees and taxes of all kinds which do not appear in the total price and which are the responsibility of the buyer, may be requested.
In the event of a failure attributable to the carrier (e.g. damage noted on the package), the Customer is required to express reservations and file a complaint with the Post Office within 2 days of receipt of the order.
Shipping costs include packaging, handling and postage.
From the dispatch of the order, the average delivery times are as follows: 2 to 5 working days by standard Colissimo for France and 5 to 10 working days by Colissimo International for abroad.
6. Return and Refund
The right of withdrawal is exercised by the customer in a discretionary manner: the customer who returns the item does not have to provide reasons or pay a penalty.
The Customer has a period of 14 days to return their item(s) from the date of receipt of their order.
Only returns in the conditions of the original packaging and in perfect resalable condition (labeled, not damaged, damaged or soiled, etc.) will be covered.
After this period, the products delivered will be deemed to be compliant and accepted by the Customer and the company Rourou et Luli may reserve the right to refuse the return and refund.
Any complaints and returns must be reported in advance to the company Rourou et Luli by email: rouroululi@gmail.com.
Reimbursement of sums paid is made within a maximum period of 30 days after receipt of the product(s), excluding shipping costs and any taxes linked to this return.
The refund will be made to the Customer's bank card.
All return costs are the responsibility of the Customer who has exercised his right of withdrawal.
7. Dispute and Liability
These general conditions of sale are subject to French legislation. In the event of a dispute, the parties undertake, before any legal action, to seek an amicable solution. If no agreement is reached, only the Commercial Court of Perpignan has jurisdiction.
The company Rourou et Luli cannot be held responsible for the non-performance of the contract concluded, on the one hand in the event of force majeure (in particular disruption or total or partial strike, in particular of postal services and means of transport or communications , natural disasters, fires, water damage, etc.) and on the other hand in the event of the customer's fault.
The company Rourou et Luli cannot be held responsible for the consequences resulting from the misuse of the products sold on the site https://www.rouroululi.com and cannot be held liable for any damage resulting from the use of the internet network. such as data loss, intrusion, viruses, service interruption, or other unintended problems.
8. Intellectual Property
The Client acknowledges that the models offered, the textual and graphic content, the concept, the name, the image and the graphic charter conveyed by the company Rourou et Luli are the exclusive property of the company Rourou et Luli in particular under the title of ownership intellectual property, for the entire duration of protection of these rights and for the entire world.
No reproduction is authorized without our prior consent.
9. Protection of personal data
In accordance with Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, the Customer may obtain communication and, where applicable, modification, rectification or deletion of information concerning him.
To exercise this right, the Customer can send an email to the following address: rouroululi@gmail.com or a postal letter to the following address: 8 rue Juan Morata 66700 Argelès sur Mer, France.
The seller undertakes not to communicate to third parties the personal data provided by the Customer, unless he is obliged to do so by legal provisions or by court decision.